What is Conversational AI? How it work? Conversational AI Vs Chatbot

By February 2021, the use of telehealth options was reported to be 38 times higher than before the pandemic, with nearly 40% of patients expressing their readiness to continue using services. Such conversational AI platforms can assist customers with a wide range of requests—from changing their pin code and checking account balance to handling lost card reports or processing a payment. Meanwhile, conversational assistants keep track of every interaction, enabling more accurate customer behavior analysis.

Conversational design, which creates flows that ‘sound’ natural to the human brain, was also vital to developing conversational AI. Conversational AI faced a major gestational challenge in confronting the complexities of the human brain as it manufactured language. Language could only be generated when computers grew powerful enough to handle the countless subtle processes that the brain uses to turn thoughts into words. For our purposes, the conversation is a function of an entity taking part in an interaction. What enables that interaction to have meaning is language—the most complex and intricate function of the human brain.

Key Differentiator of Conversational AI

Conversational AI can be used to provide customer support for telecommunications companies. The chatbot can be programmed to answer common questions about billing, service plans, and account status. This saves humans from answering these questions over the phone or through email. It can be used in chatbots or other applications where users interact with devices through text-based communication.

Conversational AI for education can solve many support-related issues and make the student, parent and teacher/admin experience better. This will enable you to track and analyze user interactions, measure performance, and gain insights for improvement. A fully customized platform allows customers and employees to chat seamlessly from one channel to another. As a user, it should be simple to go from conversing through website chat to accessing a live agent with the click of a button.

Latest conversational Al case studies

If you’re curious if conversational AI is right for you and what use cases you can use in your business, schedule a demo with us today! We’ll take you through the product, and different use cases customised for your business and answer any questions you may have. This growth is in part due to the digitisation of customer interactions, innovation in technology and the changing customer demands. When implementing conversational AI for the first time, businesses find the costs expensive. Conversational AI takes customer preferences into account while interacting with them.

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